Shipping Guide

The estimated delivery time is divided into two parts:

Parts I: Advanced Customization Doll Option From Factory.

Processing time: Order verification, quality check and packaging. As sex doll products are special and involve complex working procedures, and it takes 2-5 business days to complete manufacturing a doll. We will send you a tracking number to your email box once your doll is shipped out,

North America Delivery OptionsEstimated Delivery Time
FedexFedEx5-7 business days
UPSUPS5-7 business days
DHLDHL5-7 business days
European Union Delivery OptionsEstimated Delivery Time
FedexFedEx9-15 business days
UPSUPS9-15 business days
DHLDHL9-15 business days

We use FedEx/UPS and DHL to speed up shipping and guarantee a safe delivery. 

Sex dolls will be sent in discreet & intact packaging,There is no labeling or or logos on the cardboard box that might reveal the contentand Guaranteed product quality, please don’t worry.

Customs Duties and Taxes

For some countries, especially in the USA, Europe, we offer a service to pre-pay VAT and import taxes, so you don’t need to deal with customs. Countries like Canada, Japan, or Australia, New Zealand import taxes might be required at delivery and usually require the submission of proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.

Due to the custom problems:If the order from AU/UK, you need to order above 140cm(including 140cm), because small doll will  not be seized  by customs.

These terms and conditions hereby shall be governed by the laws of the United Kingdom. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of the United Kingdom.)

Parts II:  If the doll you select is in stock, we will proccess your order within one work day and You will get it soon.

US/EU Warhouse Delivery OptionsEstimated Delivery Time
FedexFedEx3-5 business days
UPSUPS3-5 business days
DHLDHL3-5 business days


Note for Pick Up:

If you do not want the product to come to your home but pick it up at the location of the courier company, you can leave the address of the courier location when you place the order and we will leave a note on the order: waiting for the customer to pick it up.Only need to put the right address,DHl/Fedex/Ups Location.

What if you’re out when your order arrives?

If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order

If your parcel is taken to the nearest courier service place, you can collect it or arrange for it to be redelivered.

What if your order doesn’t arrive when you expect?

According to our rich sales experience, if the package is abnormally transferred and the delivery time exceeds 12 working days(except customs clearance time), Please contacts us to find out the situation: [email protected].

Track your order as follow:

International Express – FedEx :

International Express – UPS:

International Express – DHL:

If you have any problems, please email us at [email protected].


Enter coupon code ‘ESDOLL100‘ at Cart,  Get $100 OFF Discount.


We ship each and every product in an unmarked and discreet box and also make sure that billing is done with no mention of sex related products.

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